# AI SMS assistants

> An AI SMS assistant replies to enquiries by text on your behalf. It responds while your business is busy or closed, answers common questions, and helps interested leads move towards a booking, then passes the request to you to confirm.

By Werk Studio. Follow up while the interest is fresh. Enquiries can go cold while your team is busy. Our SMS assistants respond, answer common questions, and help interested leads move towards a booking.

## What it does

- Enquiry follow-up
- Routine questions
- Booking handoff
- Wording, routing and tools tailored to the business

## Example conversation

21:47: New enquiry while you're closed.

- **Customer · 21:47:** Hi, do you have a table for 2 on Thursday around 2:30?
- **Assistant · 21:47:** Hi! We're closed right now, but I can pass a request on. What name should I put it under?
- **Customer · 21:48:** Sam, thanks.
- **Assistant · 21:48:** Thanks Sam. I've sent Thursday 14:30 for two to the team. They'll text you once it's confirmed.

Booking request ready for your team: Sam · 2 guests · Thu 14:30

Without it: The enquiry waits in the inbox until someone's free.

## Frequently asked questions

### What is an AI SMS assistant?

An AI SMS assistant replies to enquiries by text on your behalf. It responds while your business is busy or closed, answers common questions, and helps interested leads move towards a booking, then passes the request to you to confirm.

### Does the assistant confirm bookings itself?

In the scripted example it passes the booking request to you, and the customer hears back once it's confirmed. How requests are handed off is set up around how your business works.

### Can I see an SMS assistant working?

Yes. Request an SMS demo and Arian will email you in less than 6 hours to arrange a guided walkthrough.

## Get in touch

- Book a 30-min call with Arian Heydari: https://cal.com/arian-heydari-x0oidw/30min
- Request a guided demo: https://www.werkstudioo.com/#demo (demo requests answered in less than 6 hours)
- Email: hello@werkstudioo.com
- Arian Heydari on LinkedIn: https://www.linkedin.com/in/arian-heydari-498553350/